With the rise of mobile browsing, users are using their smartphones less and less while scrolling through social media. So if you need to communicate with your client effectively, it’s essential for them not only to see what messages are sent, but also when. Texting allows brands like yours to connect with customers without any hassle about spam or anything else and chat live via the Hangouts app . There’s no time limit and everyone can enjoy being always connected.
It is true that you have read the text precisely. You can make your business’s number to be text-enabled. This allows customers and employees to stay in touch more regularly. Employees’ use of phones is decreased since they can forward calls or messages without concern about the accuracy. The voicemail system automatically updates whenever employees leave early.
What is Landline Texting and how does it function?
Texting your customers can be accomplished by giving them the number of your business. Although it could appear that the only way to communicate with your customers is via telephone or email, there are many other alternatives. The software for business texting allows communication via SMS (Short Message Service). These messages can be sent directly from your landline any time of the day, if they are connected to their area code.
Can customers text my landline?
Although your customers can’t send messages to your landline but they can make calls using the number associated with it. This is because you have installed a business texting program that allows for this feature! This is a fantastic way to increase leads, and also increase your revenue. It also reduces time by sending out invoices or sales notes by email, rather than making calls manually.
People appreciate convenience, and the number of leads that reach you via text messages is on increasing. You can be reached quickly if they have any questions or need advice. While it might seem like a small thing to you, having your contact info in this form will allow the potential customers to look up things that they’re interested in. This will result in higher conversion rates for marketing campaigns targeting these customers.
Why should your business line be used to send customers text messages?
1. Establish a mailbox for the team
The company line or the team’s email address functions as a chat room in which every employee can engage in a conversation. This platform makes it easy for everyone to access all the information, and also allows customers to send a text message with their order “Your order ready-for pickup”.
2. Tracks inbound (and outgoing) Texts
The ability to track text messages from one line allows you to understand what’s going across both sides of a conversation. Employees can rest assured that they treat customers with respect and use messages that are approved by the company to eliminate any confusion. The conversations will also serve as an audit log to ensure there are no complaints or issues later when the time comes.
If your customers are seeking information about your product or services texts are an effective way to communicate with them. They can be kept informed about the latest developments in real-time , and also observe how many customers have been asking specific questions, so that it will help determine your marketing strategy for the future.
For more information, click concierge landline messaging